What’s Wrong With The Term “Root Causes”?
Reading Time: 2 minutes
There is great variation when it comes to a common understanding of the term ‘Root Cause Analysis’ or RCA. In a previous, lengthy paper, I wrote an article entitled “The Stigma of RCA: What’s In a Name?“. It focused on common understandings (or misunderstandings) of what RCA means and then described the basic steps of any investigative occupation. I just
Is All ‘RCA’ the Same?
Reading Time: 5 minutes
In order to know if all RCA is the same, we first have to define ‘What is RCA?’ On the surface, this seems quite simple, but unfortunately, it is quite complex. When I train or present speeches around the world, I often poll my audiences about how they define ‘RCA’. The fact is I will get as many answers, as I have people