
5 Whys Technique: Simple Steps to Find Real Problems (with examples and template)
Reading Time: 7 minutes
With over two decades in business – spanning strategy consulting, tech startups and executive leadership – I am committed to helping your organization thrive. At Reliability, we’re on a mission to help enhance strategic decision-making and operational excellence through the power of Root Cause Analysis, and I hope this article will be helpful! Our goal is to help you better

What’s Wrong With The Term “Root Causes”?
Reading Time: 2 minutes
There is great variation when it comes to a common understanding of the term ‘Root Cause Analysis’ or RCA. In a previous, lengthy paper, I wrote an article entitled “The Stigma of RCA: What’s In a Name?“. It focused on common understandings (or misunderstandings) of what RCA means and then described the basic steps of any investigative occupation. I just

Is All ‘RCA’ the Same?
Reading Time: 5 minutes
In order to know if all RCA is the same, we first have to define ‘What is RCA?’ On the surface, this seems quite simple, but unfortunately, it is quite complex. When I train or present speeches around the world, I often poll my audiences about how they define ‘RCA’. The fact is I will get as many answers, as I have people