In this episode of Reliability 4.0, we talk with Jerid Jackson, Reliability and Asset Management Senior Manager at PepsiCo – Frito Lay North America, about how he helped roll out a standardized root cause analysis (RCA) program across a complex network of nearly 40 manufacturing sites. Jerid shares the challenges of supporting diverse teams with varying levels of RCA maturity and how EasyRCA became a practical solution for improving follow-through, standardization, and equipment uptime. He also explains how thoughtful change management—starting with pilot sites, hands-on support, and internal collaboration—fueled widespread adoption.

We also dive into how Jerid’s team uses EasyRCA’s AI features to build better executive summaries, guide users to deeper levels of analysis, and increase confidence across all experience levels. Jerid highlights success stories from sites like Aberdeen and Fayetteville, the importance of collaboration via user group calls, and how PROACT training has deepened the organization’s RCA capabilities. Whether you’re supporting a single plant or managing a network, this episode is packed with lessons on building reliability at scale.