Amazing companies around the world trust us as their RCA reliability experts.
What our customers are saying
PROACTOnDemand® has been a great tool for helping me manage my RCA’s! Using the PROACT® process we were able to dig deeper and resolve a significant issue in the energy sector that plagued them for decades.
Howard Penrose - Ph.D, CMRP
We have been using the Logic Tree Templates to assist in our RCAs. The templates have been useful in sparking new ideas and in expediting the entire analytical process. Both new and experienced facilitators consider them an excellent addition to our RCA teams.
Tim Stovall - CMRP Reliability Leader
The PROACT® Logic Tree, is one of the best methods we use. We are proud that all SABIC sites and corporates are unified in terms of analyzing the major incidents by using the PROACT® methodology.
Reda A-Admawi - RCA Specialist, SABIC
Metallurgists know how to 'listen' to materials to know why they failed. But a damaged part is just part of the story. PROACT® is invaluable in helping me uncover all root causes.
Annelise Zeemann - Materials Life
I rank your organization as the best in the world at what they do and very often advise my clients to train on your software and methods. In 33 years I have come across none better.
Sam McNair - Director Of Operations at Lagniappe Professional Services
I find the PROACT® templates to be extremely useful in getting projects up and running. Rather than beginning from scratch, the templates make it easier to complete my analysis.
(We) cut (our RCA) time (by) 75% using EasyRCA. (We) can build RCAs during team meetings and see more use cases than we originally anticipated.
Manager, WestRock
We've made (EasyRCA) semi-mandatory and it's been helpful to give us structure. I have a Kaizen background and I like the process; I like that multiple people can use it at the same time.
Reliability Managers, PepsiCo
After sitting [through] the PROACT Online Training and using the PROACT Software [EasyRCA] for nearly one year in an engineering environment, we can confidently say it ticks all our boxes as a business unit – Simple, Clear, Clean and Intuitive.
Luke Oates - Planned Maintenance Engineer – DPWorld Southampton – UK
Every function at ADM is using it now from…food safety and quality to environmental health and safety to reliability, to our Performance Excellence team or Continuous Improvement teams. EasyRCA is really driving the bus now at ADM for solution generation.
Matt Sadler - Global Reliability Engineer – ADM
What we’re seeing is better work, more quality analysis, we’re seeing people identify root causes that they would say to me, '...I never would have found this… if we weren’t using this methodology.'
Scott Wiebold - Root Cause Failure Analysis Subject Matter Expert – International Paper
PROACTOnDemand® has been a great tool for helping me manage my RCA’s! Using the PROACT® process we were able to dig deeper and resolve a significant issue in the energy sector that plagued them for decades.
Howard Penrose - Ph.D, CMRP
We have been using the Logic Tree Templates to assist in our RCAs. The templates have been useful in sparking new ideas and in expediting the entire analytical process. Both new and experienced facilitators consider them an excellent addition to our RCA teams.
Tim Stovall - CMRP Reliability Leader
The PROACT® Logic Tree, is one of the best methods we use. We are proud that all SABIC sites and corporates are unified in terms of analyzing the major incidents by using the PROACT® methodology.
Reda A-Admawi - RCA Specialist, SABIC
Metallurgists know how to 'listen' to materials to know why they failed. But a damaged part is just part of the story. PROACT® is invaluable in helping me uncover all root causes.
Annelise Zeemann - Materials Life
I rank your organization as the best in the world at what they do and very often advise my clients to train on your software and methods. In 33 years I have come across none better.
Sam McNair - Director Of Operations at Lagniappe Professional Services
I find the PROACT® templates to be extremely useful in getting projects up and running. Rather than beginning from scratch, the templates make it easier to complete my analysis.
(We) cut (our RCA) time (by) 75% using EasyRCA. (We) can build RCAs during team meetings and see more use cases than we originally anticipated.
Manager, WestRock
We've made (EasyRCA) semi-mandatory and it's been helpful to give us structure. I have a Kaizen background and I like the process; I like that multiple people can use it at the same time.
Reliability Managers, PepsiCo
After sitting [through] the PROACT Online Training and using the PROACT Software [EasyRCA] for nearly one year in an engineering environment, we can confidently say it ticks all our boxes as a business unit – Simple, Clear, Clean and Intuitive.
Luke Oates - Planned Maintenance Engineer – DPWorld Southampton – UK
Every function at ADM is using it now from…food safety and quality to environmental health and safety to reliability, to our Performance Excellence team or Continuous Improvement teams. EasyRCA is really driving the bus now at ADM for solution generation.
Matt Sadler - Global Reliability Engineer – ADM
What we’re seeing is better work, more quality analysis, we’re seeing people identify root causes that they would say to me, '...I never would have found this… if we weren’t using this methodology.'
Scott Wiebold - Root Cause Failure Analysis Subject Matter Expert – International Paper
PROACTOnDemand® has been a great tool for helping me manage my RCA’s! Using the PROACT® process we were able to dig deeper and resolve a significant issue in the energy sector that plagued them for decades.
Howard Penrose - Ph.D, CMRP
We have been using the Logic Tree Templates to assist in our RCAs. The templates have been useful in sparking new ideas and in expediting the entire analytical process. Both new and experienced facilitators consider them an excellent addition to our RCA teams.
Tim Stovall - CMRP Reliability Leader
The PROACT® Logic Tree, is one of the best methods we use. We are proud that all SABIC sites and corporates are unified in terms of analyzing the major incidents by using the PROACT® methodology.
Reda A-Admawi - RCA Specialist, SABIC
Metallurgists know how to 'listen' to materials to know why they failed. But a damaged part is just part of the story. PROACT® is invaluable in helping me uncover all root causes.
Annelise Zeemann - Materials Life
I rank your organization as the best in the world at what they do and very often advise my clients to train on your software and methods. In 33 years I have come across none better.
Sam McNair - Director Of Operations at Lagniappe Professional Services
I find the PROACT® templates to be extremely useful in getting projects up and running. Rather than beginning from scratch, the templates make it easier to complete my analysis.
(We) cut (our RCA) time (by) 75% using EasyRCA. (We) can build RCAs during team meetings and see more use cases than we originally anticipated.
Manager, WestRock
We've made (EasyRCA) semi-mandatory and it's been helpful to give us structure. I have a Kaizen background and I like the process; I like that multiple people can use it at the same time.
Reliability Managers, PepsiCo
After sitting [through] the PROACT Online Training and using the PROACT Software [EasyRCA] for nearly one year in an engineering environment, we can confidently say it ticks all our boxes as a business unit – Simple, Clear, Clean and Intuitive.
Luke Oates - Planned Maintenance Engineer – DPWorld Southampton – UK
Every function at ADM is using it now from…food safety and quality to environmental health and safety to reliability, to our Performance Excellence team or Continuous Improvement teams. EasyRCA is really driving the bus now at ADM for solution generation.
Matt Sadler - Global Reliability Engineer – ADM
What we’re seeing is better work, more quality analysis, we’re seeing people identify root causes that they would say to me, '...I never would have found this… if we weren’t using this methodology.'
Scott Wiebold - Root Cause Failure Analysis Subject Matter Expert – International Paper
PROACT® RCA has been the leading RCA methodology forover 50 years, helping hundreds of companies perform tens of thousands of successful RCAs. With both in-person and on-demand options, our expert training will align and equip your team to complete RCA's better and faster.
Our root cause analysis software EasyRCA mobilizes your team to complete standardized RCA’s while giving you the enterprise-wide data you need to increase asset performance and keep your team safe.
This podcast is your premier destination to unravel how cutting-edge technologies like AI, IoT, and Big Data are revolutionizing the way we approach reliability and maintenance in various industries. Our host, the CEO of Reliability.com, Sebastian Traeger, uses his extensive experience to illuminate the most pressing topics in the reliability engineering field today. The Reliability 4.0 Podcast is here to keep you informed and inspired, bringing you insightful discussions, interviews with leading experts, and real-world case studies. Subscribe now to never miss an episode!
E29: Customer-Focused Reliability with Todd Heindselman from Liebherr Mining
bySebastian Traeger, CEO of Reliability.com
In this episode of Reliability 4.0, we sit down with Todd Heindselman, Supervisor of Customer Support Reliability at Liebherr Mining, to explore how reliability strategies impact ultra-class mining trucks. Todd shares his journey from the U.S. Navy to leading reliability efforts for some of the largest mining equipment in the world, including 400-ton payload trucks. He explains how Weibull studies, component reliability analysis, and condition monitoring help optimize maintenance schedules and prevent costly unplanned downtime in mining operations worldwide.
We also discuss the importance of root cause analysis (RCA) in identifying failure trends and how real-time data insights enhance reliability. Todd shares insights into the tools and technologies that drive his work, from OEM-developed tracking systems to Weibull analysis software that helps forecast optimal component life cycles. He highlights why following the data—rather than making assumptions—is key to uncovering true root causes. He shares how his role bridges the gap between end users and OEMs, ensuring maximum equipment uptime and efficiency.
Since its inception in the mid-80’s, our PROACT® methodology has helped hundreds of companies do tens of thousands of successful RCAs, resulting in large financial returns for the business. PROACT® is a robust Root Cause Analysis (RCA) process that can drive incredible business results for your company.
